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FAQ

What is herbalEra eco-packaging made of?
Our eco-tubes, eco-jars and gift boxes are made from 90% biodegradable recycled kraft fibers FSC certified. Also, our soap labels, business cards, brochures and banners come from a FSC certified print shop.


How to use my eco-tubes (for lip balms and deodorants)?
To make the product protrude more from the top of the tube, simply push up gently on the card disc at the bottom of the tube. Be careful not to push the product too far out. The lid does allow for a generous amount to protrude but not too much. If however you have already pushed too much out, simply leave the tube somewhere cool and dry to ensure that the product is nice and firm, and then push down on the product in the opposite direction. You can also tap the tube on a flat surface so that the product returns to the tube. Also, try to not get them wet, this will leave permanent dark spots on the paper as it absorbs water and oil.


What should I do with my eco-packaging once I've used all the product?
You can reuse it, or quite simply put it in with your green waste for compost or even better, bury it in your flower bed if you have one.


What is your shipping policy?
For shipping related questions, please refer to: Shipping Policy.


In what do you pack your products for shipping?
To reduce waste, we work under the principal of the three R: reduce, reuse, recycle. We use our boxes, as well as any wrapping paper and box we receive from suppliers for example.


What methods of payment do you accept?
We accept Visa, MasterCard, American Express, as well as PayPal, Apple Pay, Google Pay, and Shopify Pay.

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