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FAQ

What is herbalEra eco-packaging made of?
Our eco-tubes, eco-jars and gift boxes are made from 90% biodegradable recycled kraft fibers. Our soap labels, brochures and banners come from a FSC-Certified print shop.

How to use my eco-tubes (for lip balms and deodorants)?
To make the product protrude more from the top of the tube, simply push up gently on the card disc at the bottom of the tube. Be careful not to push the product too far out. The lid does allow for a generous amount to protrude but not too much. If however you have already pushed too much out, simply leave the tube somewhere cool and dry to ensure that the product is nice and firm, and then push down on the product in the opposite direction. Also, try to not get them wet, this will leave permanent dark spots on the paper as it absorbs water and oil.

What should I do with my eco-packaging once I've used all the product?
You can reuse it, or quite simply put it in with your green waste for compost or even better, bury it in your flower bed if you have one.

What is your shipping policy?
For shipping related questions, please refer to: Shipping and Return Policy.

In what do you pack your products for shipping?
We commit to use more environment-friendly packaging in all our website orders to reduce our carbon footprint. To reduce waste, we usually reuse our providers' shipping wrap paper and boxes when available, or recycled materials. The products are wrapped in eco kraft paper and/or in kraft corrugated paper.

What methods of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Pay.